Receptionist

Receptionist

  • Full Time
  • Midrand
  • Salary: Market Related
  • Updated CV and current salary

The receptionist is the first point of contact and thus the first impression a customer will get when contacting a business/organisation. It is necessary to ensure this is a professional and friendly welcome always keeping the level of service in mind. A welcoming smile and professional demeanour is very important to put a customer at ease and also makes them confident in our ability to be of assistance. It is important to answer all incoming calls speedily and cheerfully and ensure they are directed correctly and swiftly.

Key Performance Areas:

Switchboard

  • Your own development is the most important issue.
  • To be able to transfer the call to the right channel, you need to be able to listen well and to ask the right questions.
  • Understanding of switchboard system
  • Lines to be tested daily
  • Ensuring all incoming lines are in operation
  • Answering all incoming calls and redirecting
  • Calls to be answered within 3 rings
  • Keeping phone list up to date as needed
  • Assisting with outgoing calls when needed
  • Logging and reporting faults as they occur
  • Message recording and timely relaying of them (date, time, person, contact details, reason)
  • Help with general office duties
  • Report problems, suggest solutions

General Office Duties

  • Assist with general typing / office admin
  • Printing overdues / statements / invoices
  • Print new cash customer forms
  • Relieve front desk
  • Daily filing of sales orders, maintaining filing system as well as archives
  • Manage boardroom bookings
  • Manage Sales training book
  • Capture all new cash customer forms and file as they arise
  • Compile monthly sales report for sales manager

Education & Skills

  • Matric
  • Typing
  • MS Office literate
  • Switchboard experience
  • Basic Sales experience